Dripbusters Ltd | Tel: (01522) 690 912 | Mob: 07572 613 964 | Email: sales@dripbusters.co.uk
Here at Dripbusters, we recognise that the majority of people are genuine and like to build working relationships on a trust basis. That said, every company requires terms and conditions to protect itself and its customers from uncertainty. We hope that you find these reasonable and if you need clarification on any of the points below, please contact us. By placing an order with us you agree to these terms and conditions.
1. An order for work is confirmed only when a quote has been accepted in writing. This may be by either email means or by post. At this point the order becomes subject to the cancellation conditions detailed below.
2. The date on which a confirmed work order is carried out can be changed with the approval of Dripbusters Ltd only. We will make every possible effort to accommodate requests to change dates but this is not always possible.
3. Any work order may be cancelled with 7 days notice and no fee will be payable. If an order is cancelled with 6 or less days notice the order is subject to a 25% cancellation charge. These charges exist to protect our business against lost revenue caused by late cancellation of work when we could have taken on another work order.
4. Very occasionally, we attend a work order where there is a fault that we have not been informed about (i.e. a stopcock that does not stop water flow). If we are unable to complete the planned work as a result of this (i.e. changing bathroom taps which becomes impossible if we cannot switch the water off) then we will charge a 1 hour call-out fee to cover our costs incurred.
5. When we give a quotation for work it assumes that all the information we are given by the customer is correct. If, for example, we are asked to tile a concrete sub-floor which then turns out to be a suspended chipboard floor, the customer must bear the additional reasonable cost to make the sub-floor good. Homeowners who are unsure of certain facts are advised to say so during the quotation appointment.
6. Dripbusters Ltd provides a 2 year warranty on all workmanship and a 1 year warranty on parts supplied by us. This warranty comes into effect when full, cleared payment has been made by the customer and is subject to the following exclusions/limitations: -
a. Any evidence of tampering with installed parts or the surrounding workmanship will invalidate the warranty. This includes both DIY work and work by other companies.
b. Dripbusters Ltd will visit your property to remedy warranty faults at the earliest opportunity.
7. Unless paying by bank transfer, payment for domestic customers is due on the day of work completion. If paying by bank transfer the invoice allows 4 working days for funds to reach our account. Any payments not received within these timescales attract interest calculated daily at 8% above the Bank of England base rate.
8. For business customers, payment terms are usually a strict 7 days from the date of invoice unless otherwise agreed in writing. Payments by cash or bank transfer are accepted. We aim to provide the best quality service to our business customers in return for prompt payment. All late payments incur interest (charged daily) in accordance with the Late Payments of Commercial Debts Act 1998. This act allows us to charge 8% above the current Bank of England base rate.
9. All deliveries to customers, whether from Dripbusters Ltd or any of our suppliers shall be signed for on arrival. The signature indicates that the goods have been delivered as per the delivery note. Any errors should be noted and signed for on the delivery note by both the driver and customer.
10. Customers should check the delivery and report any faults within 48 hours of delivery to us by email or writing (a letter stamped by Royal Mail within this 48 hour timeframe complies with this policy). Claims for damaged or missing goods after this time will not be honoured. This policy is in place to allow us to comply with our suppliers terms and conditions and it does not affect your statutory rights.
11. Airlocks can sometimes occur on low pressure plumbing systems when the system is drained down. Air enters the pipe and on re-filling the system a high point on a horizontal run of pipe traps air. The root cause is poor installation of pipework and as such we cannot be responsible for this, although we will fix the issue at additional cost.
12. A well maintained central heating system makes them easy to work on. A poorly maintained system causes lots of issues when maintenance work is required. All customers will be asked when they last serviced their heating system and this will be noted on the quote. If, on starting the work, this does not appear to be the case, a revised quote for the work will be given.
13. Electrical work sometimes incurs additional unforeseen costs when systems are tested. Any faults detected during electrical tests should be put right as a matter of safety.
14. Goods remain the property of Dripbusters Ltd until full payment has been received in respect of the relevant invoices.